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1-year Warranty. Free Shipping in the US.

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Shipping policy

United States

Free shipping in the contiguous United States.

Shipping fees may be applicable at checkout based on local product availability.

Orders are typically received within 3-7 days.

* Some exclusions apply
Canada

Free shipping for orders over $260.

Shipping fees may be applicable at checkout based on local product availability.

Orders are typically received within 2-3 weeks.

* Some exclusions apply
UK, France, Italy, Germany, Japan, Singapore, and Australia

Free shipping for duvet covers.

For other items, shipping fees may be applicable at checkout based on local product availability.

Orders are typically received within 2 weeks to 1 month.

* Some exclusions apply
Due to COVID-19, unexpected fulfillment and shipping delays may occur.
For any questions, please contact support@ynmhome.com.

Returns and Exchanges

If within 30 days of your purchase you’re not satisfied with our products, you may request a return or exchange. The returned items must be in mint condition. Shipping fees are non-refundable.
Refunds

If your refund request is approved, a credit will be automatically applied to your original method of payment within 7 days. You will be notified via email.

Exchanges

When requesting an exchange, the time it takes for the new item to reach you may vary. To request a time estimate, please email support@ynmhome.com.

Insurance

Please consider using a trackable shipping service or purchasing shipping insurance, as cannot approve refunds for items we do not receive.

Processing Fee

We charge a processing fee to help us cover the inspection and processing fees at our warehouse. The charge depends on the package weight.
1-10lb: $4.99
11-20lb: $8.99
Above 21lb: $14.99


Warranty

All YNM products come with a 1-year warranty, provided valid proof of purchase at our site, ynmhome.com. During this period, YNM will repair or replace items that prove defective. Shipping fees are non-refundable.
Covered

Defects in materials
and workmanship.

Not covered

Accidental damage.

Damage due to misuse.

Damage from wear and tear.

To claim your warranty, please contact us at support@ynmhome.com with valid proof of purchase, such as an order confirmation or email receipt, and images or video of the damage. Refer to the instructions and return address our team will share with you.

Support

We will reply within 24 hours on working days.
Email: support@ynmhome.com
Phone: 1(805) 200 7063(Whats App)
North America Operation Center:
United States

YNM Home Textile Co., Ltd

13105 40th Rd, 15m,

Flushing, NY 11354

Asia Operation Center:
China

Hangzhou Qianmai E-commerce Co., Ltd Register at: Room 201, Jinsha Century Building,

No.900 Jinsha Avenue, Hangzhou, 310000

Japan

株式会社アンキョ

Operated by: 2 Chome Tsukiguma,

Hakata Ward, Fukuoka, 812-0858

Contact us

Please use our chat function to send a message, ask a specific question, or select an instant answer. If you are messaging about an order, please include the order number. Messages will be answered within 24 - 48 hours.

You may also email YNM at support@ynmhome.com